Refund & Cancellation Policy

1. Nature of Services

Our services, such as PAN card application processing and mobile/DTH recharges, are delivered instantly and electronically. Due to the digital and real-time nature of these services, once initiated, the service cannot be canceled or reversed.

2. Cancellation Policy

• Before Service Initiation: If you've requested a service but our system has not yet started processing it, you may request a cancellation. In such cases, please contact our customer support immediately.
• After Service Initiation: Once the processing has started, cancellation is not possible.

3. Refund Policy

• Failed Transactions or System Errors: If the amount has been deducted from your account but the service was not provided, please contact our support team. After verification, if the issue is found on our end, a refund will be processed within 7 business days.
• Customer Mistakes: Refunds will not be issued for errors caused by incorrect details provided by the customer or misuse of the service.

4. Refund Process

To request a refund, please contact our customer support with the following details:

• Full Name
• Contact Number
• Email Address
• Transaction ID
• Brief description of the issue

5. Customer Support

Phone: 07316981461
Email: noreply@myepan.com / myepanservices@gmail.com
Address: B-30 Over Bridge Complex, Morena, Madhya Pradesh

6. Changes to This Policy

We reserve the right to update or modify this policy at any time without prior notice. We encourage you to check this page periodically to stay informed.